We're here to help
Order help
Keep your private order link and order reference handy.
My clip is still being made
Open your private order link and tap “See if it's ready”. If the clip needs another attempt, the page will show a button to restart it without paying again.
I closed my order page
Check your browser history for pawstar.club. Your Stripe receipt and the email address used at checkout can help us locate the order.
I need personal help
Email support@pawstar.club with your order reference and the email used at checkout. Never send card details.